This site stores cookies, the use of which you can find in the Privacy Policy, section Use of cookies.

This site stores cookies, the use of which you can find in the Privacy Policy, section Use of cookies.

for the provision of services of reservation, issuance and sale of airline tickets and supplementary services offered by airline companies on the site of the Agency

1. GENERAL PROVISIONS

1.1. The present Public Offer Agreement (hereinafter referred to as the Offer or the Agreement) constitutes the official offer of Private Joint Stock Company “KIY AVIA” (hereinafter referred to as the Agency) to conclude an agreement on the conditions set out below on the site kiyavia.com

1.2. The adoption (acceptance) of the present Offer shall mean full and absolute acceptance of all conditions by the Customer without any exceptions and/or restrictions and shall be considered equivalent to the conclusion of a bilateral written agreement under the conditions stated below in the Offer in compliance with Part 2 of Article 642 of the Civil Code of Ukraine (hereinafter referred to as the CC of Ukraine).

1.3. The present Public Offer Agreement for the provision of services of reservation, issuance and sale of airline tickets and supplementary services offered by airline companies on the site of the Agency (hereinafter referred to as the Offer) shall be considered to be concluded (accepted) from the moment an account on the Site is filled out by the Customer (Clause 3.1 of the Agreement).

1.4. If the conditions outlined below are accepted, the User shall accept the Offer by checking the box saying, "I agree with the Reservation Procedures” when confirming reservations on the Site.

1.5. When accepting the conditions of the present Agreement, the Users confirm their legal status and capacity, financial sufficiency, as well as realize responsibility for the commitments entrusted to them as a consequence of the conclusion of the present Agreement. The Users shall confirm the accuracy of their personal data, as well as personal data of the passengers (third parties) and shall assume all responsibility for its accuracy, completeness and reliability. The Users shall bear all possible commercial risks (processing of new order, changes in rates, refunding, etc.) associated with their actus reus related to the mistakes or inaccuracies in personal data.

2. TERMS AND DEFINITIONS

2.1 The following terms used in the present Offer shall have the following meanings:

Agency shall refer to Private Joint Stock Company “KIY AVIA”, Code 01130578, identification tax number 011305726595, IATA code 72-3 2001 0, having a principal place of business at: 1, Dmytrivska Str., Kyiv, 01054, information about licenses and certificates is available at this link, endowed with the right to sell services offered by providers under the agreements concluded.

The Agency is not the carrier and does not provide transportation services.

Customer shall mean a user that accepted an offer and is therefore an owner of the services rendered by the Agency and supplementary services offered by airline companies under the Offer Agreement concluded.

User is a legally competent individual, who has reached the age of 18 and is legally entitled to enter into contractual relationships with the Agency, in particular to place orders on the site www.kiyavia.com for its own benefit or in favor of a third parties exclusively for personal, household and other purposes, unrelated to entrepreneurial activity.

Parties – the Parties of the Public Offer Agreement are the Agency and the User.

Site shall mean a publicly available website opened for a general review by any person, owned by the Agency and located on the Internet at https://kiyavia.com, together with all pages, subdomains, as well as subdomain sites of services of the Site: tickets.kiyavia.com, insurance.kiyavia.com, travel.kiyavia.com, community.kiyavia.com, an independent compound multimedia object which comprises a combination of interrelated texts, graphic elements, software modules, data bases, web pages and other elements, algorithmically integrated by thematic, technical and functional distinction and is designed for searching, choosing and payment for the services rendered by the providers and the Agency.

Offer shall refer to the present document “Public Offer Agreement for the provision of services of reservation, issuance and sale of airline tickets and supplementary services offered by airline companies on the site of the Agency”, which is available on the Internet at: https://kiyavia.com/en/dogovir-publicnoi-oferti

Order (Reservation) shall mean a duly executed request of the User for the provision of services of reservation and sale (issuance) of electronic passenger airline tickets and baggage checks as well as supplementary services offered by airline companies available on the Site. The cost of the Order shall include the cost of electronic passenger airline tickets, service fee of the Agency and the cost of supplementary services offered by airline companies.

Passenger is a natural individual who is transported by an aircraft subject to the consent of the carrier under a transportation agreement, except for the crew members and additional experts on board aircraft, employees of aircraft operator, authorized representative of the relevant national regulatory authority and other persons escorting the cargo.

Electronic Passenger Airline Ticket shall refer to the document which confirms the conclusion of an agreement between the User and/or the Passenger and the Carrier on the basis of Articles 908, 910 of the Air Code of Ukraine and is used to certify a passenger transportation agreement, which contains information on passenger carriage presented in an electronic digital format. It is provided to the Passenger in the form of a passenger itinerary receipt.

Reservation System is an informational system containing information on the flights schedule, availability of flight tickets, airline company operating a flight, rates and rules for rate changes, as well as on other conditions for the provision of services offered, which is available to the Users on the site www.kiyavia.com in full conformity with information presented in the reservation systems directly by provider of such services or their authorized representatives.  Information in the global distribution system (GDS) may be changed or updated at any time; therefore, the User is proposed to use the reservation system on an "as is" basis. 

Personal Account shall mean a personal section of the User on the Site protected by authorization parameters, which is accessed by entering identification data (login and password) and contains information on the Order. Personal Account shall be registered using the e-mail address of the User automatically after the User is registered on the Site and shall contain the following subsections: “My Orders” – contains information on all Orders placed on the Site; “Information of the Purchaser” – a tool for storage and editing of information of the Purchaser;  “Information of the Passengers” - a tool for storage and editing of information of the Passengers;  “My Bonuses” - contains information on the current balance and history of bonuses, if the Bonus Program is applied on the Site; “Account Setting” - a tool for changing personal data of the User, in particular a password to access section “Personal Account”.

Carrier (hereinafter referred to as the “Airline Company”) shall mean a third party which carries out air carriage of the Passenger and baggage.

Procedures on Service Delivery or Rules of Rate shall refer to the conditions of the Service Providers/Carriers, which regulate the process of reservation, purchase, usage, cancellation, changes and/or return of the relevant Service, and which must necessarily be reviewed, approved and fulfilled by the Users. The Procedures on Service Delivery shall be established by the Service Providers/Carriers in compliance with their own commercial terms and the relevant legislative requirements and international rules that may be applied to such type of Services.

Payment System shall mean a payment organization, participants of the payment system and a network of relationships arising between them in the process of transferring monetary funds from the Users to the Agency’s account to be paid for the Services available for purchase through the Site.

Payment infrastructure service provider shall refer to the clearing agency, processing institution and other persons authorized to provide specific types of services within the payment system or perform transactional, informational and other technological functions aimed at transferring monetary funds from the Users to the Agency’s account to be paid for the Services available on the Site, that possesses the necessary licenses and authorizations required for a transfer of funds and acts on the basis of agreement concluded with the Agency.

Agency’s Business Hours – business hours of the Agency’s head office: from 9.00 a.m. to 06.00 p.m., except Saturdays, Sundays and national holidays, during which the employees of the Agency, except for the employees of the Call Center, perform their job functions. You can submit your requests to the Call Center by telephone on the following numbers: 0 800 500-556 (free of cost from landlines as well as mobile phones, throughout Ukraine, 24 hours a day), 556 (from mobile phones), +38 (044) 490 490 1 (24 hours a day, calls are charged according to the tariffs of your service provider). email: info@kiyavia.com. Business hours of the Agency’s offices are available on the Site.

3. REGISTRATION ON THE SITE

3.1. To place an order, the User shall register on the Site by entering an e-mail which is used for registration (is subsequently used as login); the surname, first name and patronymic; date of birth; mobile telephone number; access password (to be fully registered on the Site). The list of data required for registration / authorization at the Site could be changed by the Agency at its own discretion.

3.2. Access password. In case of express-registration and automatic registration on the Site, password shall be generated automatically and sent to the User’s e-mail after registration. The User can change its password in section “Personal Account”. If necessary, you can use the function “reset the password” on the Site. 

3.3. The Agency shall bear no responsibility for correctness and accuracy of the information provided by the User during the registration process.

3.4. The User undertakes not to disclose login and password specified during the registration to any third parties. In case the User doubts the safety of its login and password or possibility of their unauthorized use by any third parties, the User shall immediately notify the Agency thereon, by sending an e-mail message at info@kiyavia.com or by filling out the feedback form available on the Site.

3.5. The Users shall have the right to freely and at any time enjoy access to their Orders and personal data placed on the Site in the section “Personal Account”, using their e-mail address (as login) and password received by e-mail after registration.

3.6. Any exchange of information regarding the User’s Order and implementation of any other commitments under the present Agreement between the Parties shall be carried out by e-mail, the address of which was specified by the User during the registration process. In this regard, the Users undertake to track the status of their Orders on their own, on a regular basis, up to the moment of usage of the ticket purchased on the Site, in particular to check their e-mails in order to get the information on any possible changes, and if necessary, to seek further information from the Agency by calling on the numbers provided on the Site or using the feedback form available on the Site.

Any consequences arising due to the User’s lack of information about changes in the Order which occurred for the reasons beyond the Agency’s control (cancelled or postponed flight, payment of the Order delayed by the Bank of the User, changes in rates, etc.) shall be the responsibility of the User, provided that the procedure for notifying the User on any changes in the Order is followed by the Agency.

4. ORDER PROCEDURE AND THE DEADLINE FOR CONFIRMING ORDERS

4.1. The Users shall place their orders on the Site on their own.

Placing Orders for services via the Site, the Users are obliged to provide their personal data, as well as personal data of the Passengers: surname and first name; details of identification documents (for example, passport series and number); date of birth; information on sexual identity; any other data required for the purpose of ordering. The list of information required for placing Orders via the Site could be changed by the Agency at its own discretion.

In a single Order, a unique combination of the first name and surname shall be provided for each passenger. The Passengers with the same first name and surname are identified by the airline reservation systems as the same person, regardless of the passport data and the date of birth. Only one order can be placed per passenger using the same parameters (date, route, airline company, flight number, surname / first name) in order to avoid “double” reservation being displayed in the system that is prohibited by airline companies. Airline companies reserve the right to remove seats, cancel reservations and not to allow on board the passengers who registered “double” reservation in the System. 

The Agency shall have the right to cancel one or both of such reservations, if they are revealed, and shall not be responsible for any consequences that had arisen because the User placed more than one order per passenger using the same parameters, including, if at the time of duplicate booking the initial reservation is not paid by the User.

4.2. The Users shall familiarize themselves with all terms and conditions of the Order during the reservation process. In case the User fails to understand any terms and conditions of the Order, including conditions of cancellation, return, introduction of changes to the Order placed, the User shall obtain the necessary information in the Agency’s Call Center. In the Agency’s Call Center, the User can also clarify the availability and order supplementary services, if they are provided by the Carriers.

4.3. By placing a Reservation, the Users agree that any terms and conditions of the Order could be communicated to them shortly before placing a Reservation (at each step of Reservation), as well as sent by e-mail at any time before and after Reservation is completed. 

4.4. While placing the Order, the User shall fill in all fields which are provided in the Reservation System and are obligatory for filling in. According to the policies of some airline companies, in case the Passenger’s passport contains field “patronymic name”, the Purchaser is obliged to indicate a patronymic name in the relevant field at registration of the Order. 

4.5. The Orders issued by the User shall be final and are subject to automated processing in the Agency’s Data Processing System.

By paying the Order, the User and the Passenger confirm that they have agreed to all terms and conditions of a transportation agreement, including dates of flights, time of departure, time of arrival, transfer flight, data of passengers, and class of service.

Once the Order is paid by the User, electronic airline tickets for reserved transportation services shall be automatically created in the Reservation System. The airline tickets issued by one of the methods specified above are placed in the User’s Personal Account on the Site and sent to the e-mail address specified at the time of registration. In some cases, airline tickets are issued within 6 (six) hours from the moment of payment of the Order.

In cases when Order payment information is received by the Agency with a delay, reservation is cancelled by an airline company or due to any other circumstances beyond the Agency’s control, the User’s Order shall be cancelled and can be restored by processing it at the Agency’s Call Center in the order of precedence, subject to the availability of seats on the required date; herewith the Agency could not guarantee that places will be available at the earlier rate.

4.6. In case any Passenger’s personal data in the issued Order is changed, the rates agreed in the Order shall cease to have effect, because to change such passenger’s data in the Order, the User needs to cancel current Order and register a new one. Therefore, the Users shall assume all possible commercial risks (registration of new order, changes in rates, refunding, etc.), associated with their actus reus related to the mistakes or inaccuracies in personal data.

5. PAYMENT OF ORDER. SERVICE FEE OF THE AGENCY

5.1. The cost of the Order shall be determined at registration of the Order on an "as is" basis on the final step in the Reservation System and includes the cost of transportation at the rate established by an Airline Company, airport charges, fees and the Agency’s service fee charged for the provision of services of reservation and issuance of airline tickets. The amount of service fee may be changed depending on the terms and conditions of the agreements concluded between the Agency and the Airline Company operating the booked flight, as well as on the Rate Rules.

The cost of the Order shall be determined in national currency - hryvnia.

In case the payment of order is made with a payment card on the Site depending on the Airline Company chosen by the User, the Agency shall be beneficiary of the payment.

The cost of the Order shall be indicated online on the Site and could be changed by Airline Company prior to the time of payment on a unilateral basis. The Agency makes no representations or warranties regarding the possible change in price of airline tickets from the moment of registration of Reservation to the actual issuance of the transport documents, as it has no influence over the rate policies of the Carriers. 

In case the Order cancelled in accordance with this paragraph is already paid for, any money paid for the Order shall be refunded by the Agency via the same method the payment of Order was made.

5.2. The due date for payment of the Order (time-limit) shall be indicated on the Site at registration of the Order, as well as in a service letter stating the “Order is accepted” status that is sent by the Agency to the User (an automatic notification sent to the e-mail address). In case the User fails to pay for the Order on the due date or if payment is received after the due date, the Order placed by the User shall be cancelled. 

The Order paid after the established due date can be restored via the Agency’s Call Center provided the Order, which corresponds, in all parameters (route, date, flight number, rate, price, etc.), to the untimely paid and cancelled Order, is available in the Reservation System. For that purpose, the User shall submit the relevant request to the Agency by calling the Call Center or by sending a letter by e-mail.

5.3. The User may pay for the order at www.kiyavia.com in several different ways: online – with a payment card or by cash – in the office of “KIY AVIA” PJSC. 

The payment cards are approved for payment by the Agency. To pay for the Order with a payment card, when placing the Order on the Site, the User shall choose the payment method “Payment Card”, indicate payment card information (card number, card expiration date and cvv2/cvc2)   and complete payment by clicking on the “Pay” button.

By choosing and confirming the payment method with a payment card, the User consents to an unidentified amount of additional cost charged for processing the payment transactions at the time of payment to the Agency.

5.4. Peculiarities of payment of Order with a payment card:

The payment of Order with a payment card shall be effected directly by the User who is a holder of the relevant card.

At the time of confirmation of the Order by a payment card, the User shall maintain a card balance sufficient to pay for the Order in full. The Agency shall bear no responsibility for cancellation of reservation and any related costs incurred by the User due to insufficient card balance.

The authorization of payment card transactions shall be conducted on the Site of the payment system of the Partner Payment Organization. If the Partner Payment Organization has reason to suspect the fraudulent nature of the transaction, the Partner Payment Organization shall have the right to refuse to perform such transaction. The Agency shall bear no responsibility for the actions performed by the Partner Payment Organization.

5.5. The Agency shall have the right to collect extra service fees from the Users for services of reservation and issuance of electronic tickets, as well as for processing return and exchange of previously purchased tickets.

The service fee for issuance of tickets shall be included in the cost of the Order, and in case of voluntary return of a ticket by the User is not subject to refund.

The service fee for processing ticket return shall be established by the Agency on a unilateral basis.

6. CHANGE IN ORDER. CANCELLATION OF SUPPLEMENTARY SERVICES OFFERED BY AIRLINE COMPANIES

6.1. Any terms and conditions of the Order, including introduction of changes to the placed Orders (electronic airline tickets), cancellation of air transportation services, return of airline tickets, as well as any other terms and conditions for the provision of air transportation services – in-flight food, seat assignment, excess luggage, etc., shall be governed by the tariff rules established by the airline companies for the specific service, the present Offer Agreement, current legislation of Ukraine and the applicable provisions of international legal instruments.

6.2. The penalties which could be imposed on the Users by the airline companies as a result of registration of return, reissuing of or introduction of amendments to the tickets, are dependent on the rate conditions established by airline companies on a case by case basis. 

The Users shall familiarize themselves with all terms and conditions of the rate while placing Reservation on the Site. In case the User fails to understand any terms and conditions of the Order, including conditions of cancellation, return, introduction of changes to the Order placed, the User shall obtain the necessary information in the Agency’s Call Center.

6.3. The Passenger and/or the User shall have the right to exchange/return airline ticket(s) ordered and paid via the Site, if such exchange/return is permitted by the Rate Rules.

In order to exchange / return an airline ticket, the User shall open the relevant reservation in section “Personal Account” on the Site or enter the order number and passenger's name in the appropriate field in section “Searching for reservation”. In the “Actions” tab, choose the necessary option (exchange or return). When it is not possible to conduct an automatic exchange / return, the User will be invited to fill in the form of return in manual mode. In this case, an employee of the Call Center will contact the User in order to confirm the action and clarify the details. When using the automatic exchange / return, the system automatically perform calculation of the amount retained by the Agency for the services rendered. In order to exchange / return an airline ticket, the User shall agree with the calculated refund amount.

6.4. The refund of money for unused (partially used) airline ticket due to the bankruptcy, winding up of the Airline Company, caused by the suspension or revocation of an air operator certificate, suspension / termination or revocation of a license, shall be performed by the Airline Company.

6.5. The Order shall be considered cancelled by the Agency after a service letter stating “Order cancelled” status is sent by the Agency to the e-mail address of the User specified at registration on the Site.

6.6. In case the User refuses a paid ticket for reasons not related to fulfilling obligations by the Agency, that is considered equivalent to unilateral repudiation of obligations under the concluded agreement, the refund of money due to the User shall be performed on the following conditions:

  • the return of cost of unused travel document shall be carried out only to the Passenger specified in the ticket, upon presentation of identity document the number of which is indicated in the travel document (ticket), in accordance with the established refund terms;
  • the return of cost of a travel document can be carried out by deducting penalties and other charges envisaged by internal regulations and price schedules, governing the operation of the service provider (carrier). Service fees of the Agency shall not be refunded to the User in case of airline ticket return or in the event of any other changes in already processed order.

6.7. In case of return of issued tickets, according to the Rate Rules, the calculated refund amount will be credited to the User’s banking account linked to a payment card, within 60 days according to the Regulations on International Payment Systems, regardless of expiration date and status of a payment card.

7. LIABILITY OF THE PARTIES

7.1. The Agency shall have no liability to the User in the event of complete or partial shutdown of the system and its components within any period of time, as well as in case of lack of User’s access to the system and in the event of damage directly or indirectly incurred by the User in connection with such circumstances. All offers, prices, as well as sales conditions can be changed without notification to the User, limited in terms of time, availability of seats and terms of pre-order, travel dates, period of minimum or maximum stay at the place of destination, weekends and public holidays, seasonal fluctuations in price, waiting lists, as well as strikes and temporary shutdown of reservation systems and / or are subject to other changes, conditions and limitations.

The Agency shall not be liable for any negative consequences and losses which have arisen as a result of events and circumstances which are outside its competence, as well as for actions (or failure to act) of third parties, in particular:

  • in case of failure to perform the undertaken obligations due to the lack of credibility, inadequacy and timeliness of data and documents submitted by the User or violation of provisions of the present Agreement or non-compliance with requirements to the documents by the User;
  • for actions of carriers (change, cancellation, reschedule, delay of flight, change in tickets price, withdrawal of rate from sale, cancellation of paid or unpaid reservations), for safety, loss of or damage to baggage, cargo, valuables and documents of the Passengers for the duration of the trip. In such cases, responsibility to the passenger shall be borne by airline companies in compliance with the international procedures and current legislation of Ukraine. The passenger claims shall be treated on the basis of legislation of Ukraine and the rules of international transportation;
  • for actions of customs and immigration authorities;
  • for restriction on the Passenger’s right to leave Ukraine or another point of departure by competent authorities of appropriate county;
  • for actions of consulates of foreign countries, in particular for delays in, refusal to issue and changing the time frame for issuance of entry visas;
  • for the consequences of violation by the Passenger of customs and border-crossing formalities, travel and baggage allowance rules, as well as violation of the specific rules of conduct in a country of temporary stay;
  • for Passenger’s lack of travel documents received from the Agency;
  • for non-appearance or late arrival for flight check-in;
  • for non-compliance by the Passengers of the rules of passenger conduct on board aircraft established by airline companies;
  • for Passenger’s lack of foreign passports issued at the time of travel, the relevant documents regulating travel of minors under the age of 18 to foreign countries;
  • the authenticity and consistency of the Passenger’s documents (the accuracy of the information therein).

7.2. The Users (Passengers) confirm and guarantee that they are familiar with and agree with:

  • requirements for execution and availability of documents required for travel, and assume responsibility for preparation of all documents required for travel. The Passengers shall familiarize themselves with and comply with the requirements of the country they are departing, including the requirements for execution of documents required for departure and arrival, necessity for visa processing, purchasing return ticket when entering the country with visa free regime for citizens of the country which signed the relevant agreement with Ukraine, or compliance with other requirements for entry (availability of insurance for travel abroad, confirmation of financial ability, etc.), the need for execution of any other documents required for travel of minors under the age of 18, animals, arms export licenses, authorizations to export art treasures and any other permits and approvals. The Agency shall bear no responsibility for ignorance of or non-compliance with the mentioned requirements by the Passenger;
  • rate application conditions established by the carriers, including conditions of return and exchange of tickets, as well as conditions of operating connecting flights by carries, in case of issuance of a transfer flight ticket (time enough for changing flight, issuing transit visas, etc.) and the general conditions and rules of the transportation;
  • requirements for foreign passports and other formal documents, including the minimum time remaining before passport expiration date, required for the receipt of a visa and entry to the country of stay;  
  • the peculiarities and rules of border (customs) control (regime) of Ukraine and foreign countries;
  • obligations to comply with the border and customs rules;
  • the fact that the Passengers assume full responsibility for the validity of foreign passports, authorizations for travel of minors and other documents required for border crossings, the accuracy of the information therein;
  • the fact that deportation of the Passenger with invalid entry or exit documents shall be carried out exclusively at the expense of the Passenger. The Passenger is required to independently obtain the necessary information on the procedure of deportation from the consulate of the relevant country.

7.3. The Agency has no control over the process of data communication via the Internet through the networks of commercial access operator and may not be aware of level of security for the information on the computer the User is using; the Agency does not provide a warranty of any kind in respect of safeguard transfer of data via the Internet from the User’s computer to the Agency’s Site. While using the Internet, the Users are required to independently take measures to protect their personal data and personal computer against unauthorized access by third persons.

7.4.  The Parties shall be exempted from responsibility for improper performance or default in the performance of obligations under the present Agreement subject to occurrence of circumstances of insuperable force (force majeure circumstances).

8. INTELLECTUAL PROPERTY

8.1. All text information and graphics images contained on the Site shall be the property of the Agency and/or its counterparties.

8.2. The User shall not be entitled to make modifications in, copy, distribute, develop derivative products, sell and otherwise use intellectual property of the Agency. Such actions shall be regarded as a violation of intellectual property rights and shall be subject to legal prosecution.

9. FINAL CLAUSES

9.1. The present Agreement shall enter into force upon the Acceptance of the Offer in accordance with Clause 1.2. of the Offer and shall remain in effect until the Parties fully fulfill their obligations under the Agreement.

9.2. The Agency shall have the right to terminate the Agreement at any time at its own initiative (for violations of the terms of site use by the User – speculative reservations, ineffectual searching, the User’s actions affecting the smooth operation of the Site) by sending a notification to the User’s e-mail address specified at the time of registration of the Order.

9.3. The relationship between the User and the Agency shall be governed by the current provisions of the legislation of Ukraine, as well as legislation of the country of registration of international carriers.

9.4. Any disputes regarding the implementation of the present Offer Agreement initiated by the User shall be addressed by the relevant court at the place of location of the Agency in accordance with the complaint procedure.  Claim in a written form shall be sent at registered address of actual location of the Agency. The Claim shall be considered by the Agency within a month from the date of its receipt, unless otherwise specified in the current legislation of Ukraine.

10. SUPPLEMENT TO THE AGREEMENT

10.1. Supplement – Privacy Policy shall be deemed to form, read and construe as part of the Agreement.

Details of PJSC “KIY AVIA”:

Code 01130578, identification tax number 011305726595, IATA code 72-3 2001 0, information about licenses and certificates is available on this link

Principal place of business at: 1, Dmytrivska Str., Kyiv, 01054, E-mail: info@kiyavia.com, Phone number: 0 800 500 556 (24 hours a day, free of cost from landlines as well as mobile phones, throughout Ukraine), 556 (from mobile phones), +38 (044) 490 490 1 (24 hours a day, calls are charged according to the tariffs of your service provider), e-mail: info@kiyavia.com. The present version of the Agreement is updated as of November, 22, 2018. © KIYAVIA.COM. All rights reserved. The State Consumer Rights Protection Inspection: 174 Antonovycha Street, Kyiv, 03680.